Practical information
On this page you will find information about staying at our park. If you have any questions after reading this page, please send us an email.
Mandatory and optional fees
When making a booking, you will initially see the rental price in which the possible discounts have already been processed. In addition to the rent, there are mandatory and optional costs. These are shown below. When making a (draft) booking, all of these amounts are shown so that you know exactly what the total costs are.
Payment terms
- 40% when making the booking
- 60% no later than six weeks before arrival
Mandatory fees
- Administration costs
- Bed linen (sheet, duvet cover and pillowcase)
- Cleaning (price varies per house type)
- Park costs (water and electricity)
- Tourist tax (above 18 years)
Optional costs
- Towels (per set of 2)
- Tea towels (per set of 2)
- Baby items
- Preferred booking
- Extra cleaning during your stay
Pets
Dogs that are well behaved are welcome in the park. There are some villas suitable for dogs. In all other villas, dogs aren’t permitted. These villas are therefore suitable for guests who are allergic to pets. Please indicate when booking if you are allergic or if you would like to bring your dog. Only after confirmation by us you can take your dog with you.
If you take your dog with you, the following rules apply:
- Dogs are not allowed on beds, sofas or chairs
- If damage has been caused in or around the house, we ask you to report this immediately
- The dog must be on a leash whilst walking in the park
- The dog can be taken for a walk outside the park
- Clean up the dogs’ feces in the garden or in the park immediately
- Make sure that neighbors do not have noise inconvenience due to your dog
- Your dog will also be charged per night. You can see this amount in your draft booking
Park details
Domaine de Lanzac
Manager: Vera
Email reception:
lanzac@francecomfort.com
Reception address:
Grezelade
46200 Lanzac
France
The administrators are UK-speaking
Travel information
Two weeks before arrival you will receive all necessary information by e-mail. Some points on this:
- Arrival between 16.00 and 19.00, departure before 10.00.
- If you are arriving later, you can email and consult with the reception before departure.
- For late arrival between 20.00 – 21.00 without consultation we charge a surcharge of € 10. On late arrival between 21.00 – 22.00 without consultation we charge a surcharge of € 25. If you come later than 22.00 without consultation, the reception will happily help you the next morning at 8.30.
- If you are delayed during your trip, there is an emergency number in the arrival information
- Directions for the last part of the journey are included in this email. The website also has a map with interactive directions
Tourist tips
Do you like to go out with your partner or with the family? On our page with tourist tips there are a large number of tips with detailed descriptions, photos and usually also a video. This way you can prepare yourself well at home, but also have a look around at what you want to do the coming days.
Photos
The photos give an impression of the house. Because the houses are owned by private owners, each house will differ. So no rights can be derived from these photos.
Wifi
There is wifi at the park. Every house also has wi-fi. However, the speed is lower than you are probably used to at home. It is not suitable for downloading heavy files but only for holiday use.
Frequently Asked Questions
Check out our dedicated FAQ page if you want more information. And if your question is not listed, please email us.
Private pool/jacuzzi
The private pool or jacuzzi are heated. The water will then be a few degrees warmer. A certain temperature cannot be guaranteed, it depends on the outside temperature, during the day and at night.
Electric cars
You can charge your electric car at the park, you’ll find the charging stations at the reception. You can pay to use the charging stations with all common cards.
Deposit
A deposit of € 300 (for houses with a jacuzzi € 400 and with swimming pool € 500) must be paid on arrival. Please use a credit or debit card to do so. The amount will be blocked (so not debited! ) on your account. Approx. 2 weeks after your departure the blockade will be lifted if there is no damage. If you pay by bank or cash, the amount will be refunded after approx. 14 days after your departure, provided you have left your iban number.
Energy consumption
You will receive a standard amount of kWh during your stay. With normal use, the standard amount is more than enough. But, if you, for example, keep the heating on continuously, you will consume more. In the overview below you can see how many kWh you will receive as a standard. In the case of a heated swimming pool or jacuzzi for which you have paid the surcharge, the amount of the surcharge will be deducted from the additional consumption. The cost for extra consumption is € 0.25 per kWh.
| House without jacuzzi or pool | Without multiple floors | 20 kWh per day |
| With multiple floors | 25 kWh per day | |
| House with jacuzzi | Without multiple floors | 30 kWh per day |
| With multiple floors | 35 kWh per day | |
| House with swimming pool | Without multiple floors | 40 kWh per day |
| With multiple floors | 45 kWh per day |
